Privacy Policy

At Carpet City, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store and make purchases. Please take a moment to read this policy carefully to understand how we handle your data.

  1. Information We Collect:

We may collect various types of information, including:

a. Personal Information:

  • Name
  • Contact information (email address, phone number, mailing address)
  • Payment information (credit card or other payment details)

b. Non-Personal Information:

  • Internet Protocol (IP) address
  • Browser type
  • Device information
  • Cookies and usage data
  1. How We Collect Information:

We collect information in the following ways:

a. Information You Provide: We collect information you voluntarily provide when you:

  • Create an account
  • Place an order
  • Contact us with questions or feedback

b. Automatically Collected Information: We may use cookies and similar tracking technologies to collect information automatically when you visit our website.

  1. How We Use Your Information:

We use your information for the following purposes:

a. Order Processing: To process your orders, fulfill your requests, and provide customer support.

b. Account Management: To manage your account, including order history and preferences.

c. Communication: To send order confirmations, updates, and marketing information (only with your consent).

d. Analytics: To improve our website, products, and services.

  1. How We Share Your Information:

We may share your information with the following parties:

a. Service Providers: We may share your information with third-party service providers who assist us in processing orders, shipping, and other business operations.

b. Legal Requirements: We may disclose your information in response to legal obligations, such as a subpoena, to protect our rights, or in the event of a business transfer.

  1. Your Choices:

You have certain rights and choices regarding your personal information:

a. Access and Correction: You may request access to or correction of your personal information by contacting us.

b. Marketing Communications: You can opt out of receiving marketing communications by following the instructions in our emails or by contacting us.

c. Cookies: You can manage your cookie preferences through your browser settings.

  1. Data Security:

We take reasonable measures to protect your information from unauthorized access, disclosure, or alteration.

  1. Links to Third-Party Websites:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies.

  1. Children’s Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

  1. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately.

  1. Contact Us:

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Carpet City

Chaka Road Mall, Chaka Rd, Nairobi

+254 718 222 289

+254 719 505 050

By using our website and providing your information, you consent to the practices described in this Privacy Policy. Please review this policy periodically for updates.

Shopping Cart