At Carpet City, we want to ensure a seamless and transparent shipping experience for our valued customers. This Shipping Policy outlines important information regarding our shipping methods, delivery times, and associated terms. Please read this policy carefully to understand how we handle your orders and deliveries.
- Order Processing:
a. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email. Please review this confirmation for accuracy.
b. Processing Time: Orders are typically processed within 3 business days, excluding weekends and holidays. Special orders or customized items may require additional processing time.
- Shipping Methods:
a. Shipping Providers: We use reputable shipping carriers to deliver your orders.
b. Shipping Locations: We currently offer shipping within Kenya. For international shipping, please contact our customer support for special arrangements.
c. Shipping costs will be displayed during the checkout process.
- Estimated Delivery Times:
a. Standard Shipping: Our standard shipping option usually takes between 1-3 business days for delivery, depending on your location and the availability of the product.
b. Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
- Delivery Process:
a. Shipping Address: Please ensure your shipping address is accurate and complete. We are not responsible for orders sent to incorrect or incomplete addresses.
b. Delivery Attempts: Our carriers will make multiple attempts to deliver your order. If delivery is unsuccessful after these attempts, the package may be held at a local distribution center for your pick-up.
c. Delays: We are not responsible for delivery delays caused by unforeseen circumstances, natural disasters, or carrier issues. We will do our best to notify you of any delays.
- Shipping Restrictions:
a. P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for your order.
b. Military Addresses: We are unable to ship to APO/FPO military addresses at this time.
- International Shipping:
For international shipping inquiries, please contact our customer support team to discuss options, shipping fees, and delivery times.
- Returns and Refunds:
For information regarding returns and refunds, please refer to our “Return and Refund Policy.”
- Contact Us:
If you have any questions or concerns related to our Shipping Policy, please don’t hesitate to contact us at:
Chaka Road Mall, Chaka Rd, Nairobi
+254 718 222 289
+254 719 505 050
By placing an order with Carpet City, you agree to the terms and conditions outlined in this Shipping Policy. We recommend reviewing this policy before making a purchase to ensure a smooth shopping experience.